How refunds and cancellations work on Forevermore, in plain language.
Last updated July 2026.
You pay once per gift, when you make one. There's no subscription and no recurring fee. Payment is handled by Paddle, our payment provider and seller of record, and once a gift is paid for it's yours to build, send, and keep.
We want you to love what you make. Because every gift and every custom build is personal and put together for you, we don't offer automatic refunds.
If something isn't right, write to us and we'll work it out with you. When a refund is the right answer, Paddle issues it, since they're our seller of record.
The fastest way to sort out a refund or a billing question is to email us. Include the email address you used to buy, and a short note on what went wrong.
A custom build is a world we design and make by hand around your idea. Custom builds start at $250, and the price is quoted to your idea up front, so you always know the number before anything is decided.
You pay half at the start and the other half after the final call, once you've seen the finished world. Because these are made to order for you specifically, the upfront payment covers work that's already underway. If something goes wrong on our end before the build is complete, email us and we'll make it right.
There's no subscription to cancel — you only ever pay per gift. If you've started a custom build and need to stop, get in touch as early as you can so we can talk through where things stand and what's fair for the work done so far.
Refunds and receipts are handled by Paddle, our seller of record. For anything at all, email [email protected] and a real person will get back to you.